企業様からのご依頼によりユニバーサル研修で講師をさせていただきました。
今回は100名程の方にご参加いただきました。
主に、高齢者の心理や聞こえ方について理解を深めていただき、個別のニーズに合わせたコミュニケーションアプローチを学んでいただきました。
＜ご参加いただいた皆様からのご感想＞
研修後は、周りの人に伝えていただく実践ワークに取り組んでいただきました。
＜実践ワーク＞
〜研修で学んだことを周りの人に伝えてみて〜
参加者の皆様からは「難聴者に会ったことがないと思っていたが、実際は身近にたくさんいることに気づきました」というお声をたくさんいただきました。
今回の研修が、ご高齢のお客様へのサービスで少しでもお役に立てれば幸いです。
ユニバーサル研修のご依頼をいただき心より感謝申し上げます。
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